Terms & Conditions - Simply Canine

Terms And Conditions For Simply Canine

Please read these terms and conditions carefully before using the Simply Canine website or making any purchases. By accessing or using our website, you are bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. General:

Simply Canine is a business specialising in the online sale of dog skincare products.

b. By purchasing our products, you confirm that you are at least 18 years old or have obtained parental or guardian consent.

c. We may revise these terms and conditions from time to time without prior notice. Please review them periodically.

2. Product Information And Descriptions:

a. We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not guarantee the completeness, accuracy, or reliability of any product information.

b. The images of the products on our website are for illustrative purposes only. Actual products may vary slightly in appearance.

c. We reserve the right to modify or discontinue any product without prior notice.

d. If you have any questions about our products, please contact our customer service team for assistance.

3. Ordering And Payment:

a. By placing an order on our website, you make an offer to purchase the selected product(s) at the listed price.

b. All orders are subject to availability, confirmation, and acceptance by Simply Canine.

c. We reserve the right to refuse or cancel any order for any reason.

d. We display prices in GBP and include applicable taxes unless stated otherwise.

You can make payments using the payment gateways available on our website. We ensure the security of your payment information; however, we do not store any credit card details.

We will send an order confirmation and payment receipt to the email address you provide during the checkout process.

4. Shipping And Delivery:

a. We endeavour to process and dispatch orders promptly. Delivery times may vary based on your location and the shipping method selected during checkout.

b. During the checkout process, you will see the displayed shipping costs. Any customs fees or import taxes are the responsibility of the customer.

c. Please ensure the accuracy of your shipping address when placing an order. Simply Canine is not responsible for any issues arising from the incorrect shipping information provided.

d. The risk of loss or damage to products passes to you upon delivery. If you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery.

5. Patch Test And Leave For A Period Of Time:

a. Some dogs may have sensitivities or allergies to certain ingredients. We strongly recommend performing a patch test before applying any new

skincare product to your dog.

b. To conduct a patch test, apply a small amount of the product to a small patch of skin on your dog, preferably on an inconspicuous area such as

the inner thigh.

c. Leave the patch undisturbed for 24 hours and monitor for any adverse reactions such as redness, swelling, itching, or irritation. If any adverse

reactions occur, discontinue use immediately.

d. Always follow the specific instructions provided with each product regarding the duration of leaving the product on your dog’s skin or coat.

Overexposure to certain ingredients may cause discomfort or skin irritation.

6. Returns And Refunds:

a. We strive to deliver high-quality products and ensure your satisfaction. If you are unhappy with your purchase, please contact our customer service team within 14 days of receipt to request a return or refund.

b. Returned products must be unused, in their original packaging, and in resalable condition.

c. Simply Canine reserves the right to refuse returns or issue a partial refund if the products are not in compliance with our return policy.

d. We will issue refunds to the original payment method within a reasonable time after receiving the returned product.

7. Intellectual Property:

a. All content on the Simply Canine website, including text, images, logos, designs, and trademarks, is the property of Simply Canine or its licensors and is protected by applicable copyright and intellectual property laws.

b. You may not reproduce, distribute, modify, or use any content from our website without prior written consent.

8. Limitation Of Liability:

a. Simply Canine will not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products.

b. You will not be entitled to a total liability exceeding the amount you paid for the specific product(s) giving rise to the claim in the event of any claim arising out of or related to our website or products.

9. Governing Law And Jurisdiction:

a. These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

b. Any dispute arising from or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Please contact us at contactus@simplycanine.store if you have any questions or concerns regarding these terms and conditions.

Last Updated: 15/12/2023

We Provide First Class Customer Service

For You And Your Canine!

We pride ourselves on exceptional customer service. Our knowledgeable team is always available to address any queries or concerns you may have, ensuring you have a seamless and enjoyable shopping experience.

Testimonials

 5/5

I have used the skin salve on all of my dogs and loved the results. I also have horses, and when one had an awful horse fly bite on his back, which he rubbed raw, I tried all my usual treatments but the wound just kept getting bigger due to him itching (you can't put a plaster/dressing on a horse) i had nothing to lose so tried the skin salve. I already knew it was good but was really impressed when within four days the skin was healing beautifully and the hair was beginning to regrow. Please check out the pictures below. I will definitely be keeping a pot at the stables as well as at home from now on. Cheers Simply Canine.

I brought simply canine for our Frenchy that we rescued. She had really bad dry skin and nose. She also had sores from wearing a harness that was too small for her.. I brought the soap, nose, paw balms and skin salve! After using all the products for two weeks her skin and coat is fantastic, I get compliments on how silk and shiny she looks and feels.. the soap is soo moisturising and leaves her smelling good for ages which I was surprised with due to it being all natural ingredients. Her nose and paws have no dryness to them and the skin salve is magic, within days her sores was healed. The products are good value for the money and will last for ages. I couldn’t recommend these products enough and will be buying again. Bonus is that it’s supporting a family ran small business.

Paw butter- After looking for something for a while to help protect his sensitive paws, I’m soooo glad to have stumbled across this. The natural products assured me that there wasn’t any nasties inside the product, he seems to love it, and I’ve never felt more confident over keeping an eye on his paws when the heat rose the other week. His paws have never felt more moisturised and I’ve never felt better! He loves it and I have to agree! Nose balm - After a slight hiccup with storing it, I contacted customer services and they were great! Told me how to properly store it, advised me on how it should be properly applied when it’s not melted (my bad put it near the hottest spot in my house). But the product itself is absolutely amazing! Having a French bulldog, I’m always worried over his nose being too dry and stressing it’ll start to crack. Since using this product for around a month, you can visibly see the difference! It’s so much softer and more moisturised, he must be feeling better over it. Thankfully the ingredients are safe to be consumed as I don’t think there would be a way to apply it without him trying to lick it 😂 Even better, it doesn’t feel greasy like some of the other nose butters I’ve tried! Would DEFINITELY recommend!