Refund Policy For Simply Canine

At Simply Canine, we provide high-quality organic dog products, ensuring customer satisfaction. We understand that there may be instances where a refund is requested, and we have established this refund policy to outline our procedures and guidelines.

1. Eligibility For Refund:

We offer refunds for the following situations:
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving the item. We may request evidence, such as photographs or a return of the product, to process your refund.
b. Incorrect Products: If you receive an incorrect product, please notify us within 48 hours of receiving the item. We will provide instructions for returning the incorrect product, and upon receipt, we will ship the correct item or issue a refund.
c. Unopened and Unused Products: If you decide to return an unopened and unused product, please contact our customer service team within 14 days of the purchase date. We may ask you to return the product in its original packaging and cover the return shipping costs. Upon receiving and inspecting the returned item, we will issue a refund.
Opened or used products are not eligible for refunds due to health and safety reasons.

2. Refund Process:

To request a refund, please contact our customer service team at [contact details]. Provide your order details, including the order number, your name, and
a brief explanation of the reason for the refund request. Our team will guide you through the process and provide instructions for returning the item if necessary.

3. Refund Payment:

The refund will be issued using the same payment method that was used for the original purchase. Refunds may take a reasonable processing time to be reflected in your account, as it can vary depending on your payment provider.

4. Exchanges:

We do not provide direct exchanges. To exchange an item for a different size, flavour, or variant, please follow the refund process outlined above and then place
a new order for the desired item.

5. Non-Refundable Items:

Certain items are non-refundable, including:
a. Perishable products such as food or treats
b. Products purchased during clearance or sale periods
c. Customers who have opened or used products

6. Changes To Refund Policy:

Simply Canine reserves the right to modify or update this refund policy at any time. Upon posting the revised policy on our website, any changes made will take immediate effect.

If you have any questions or require further assistance regarding our refund policy, please contact our customer service team.

This refund policy was last updated on 15/12/23.
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For You And Your Canine!

We pride ourselves on exceptional customer service. Our knowledgeable team is always available to address any queries or concerns you may have, ensuring you have a seamless and enjoyable shopping experience.


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