Frequently Asked Questions

The main difference between using organic and non-organic materials in dog products lies in the sourcing, production, and potential environmental and health impacts. Here are some specific factors to consider:
1. Sourcing: We source organic materials for dog products from farming practices that avoid the use of synthetic fertilisers, pesticides, and genetically modified organisms (GMOs). Non-organic materials may come from conventional farming methods that may involve the use of chemical inputs.
2. Chemical exposure: Growing organic materials without synthetic
chemicals reduces the potential for chemical residues in the final product. Non-organic materials may contain traces of pesticides, herbicides, or other agricultural chemicals.
3. Health benefits: Organic materials are often considered to be safer and healthier for both dogs and humans. Using organic materials in dog products may help reduce the risk of allergic reactions, skin irritations, or other adverse health effects associated with exposure to harmful chemicals.
4. Environmental impact: Organic farming practices promote soil health, biodiversity, and the conservation of natural resources. By choosing organic materials, you support sustainable agricultural practices that minimise water pollution, soil degradation, and the loss of wildlife habitats.
5. Regulations and certifications: Trusted certifications verify organic materials, ensuring compliance with specific organic standards. Non-organic materials may not have such certifications and may not adhere to the same rigorous guidelines.
6. Cost: Organic materials tend to be more expensive due to the higher costs of organic farming practices, certification processes, and limited production scale. Non-organic materials may be more affordable but may come with potential environmental and health trade-offs.

No, we do not test any of our products on animals. We are committed to providing cruelty-free options for our customers. Simply Canine values the well-being and ethical treatment of animals, and we ensure that our products are developed and produced without any animal testing.

As we only use organic materials when creating your products with no preservatives, your products may melt if not stored in a cool place but don’t worry, we’re here to help and if your product has melted, there are a few steps you can take to potentially salvage it:

1. Cool it down: Place the melted cream in the refrigerator and let it cool for a few hours. This can help solidify the cream back to its original state. Avoid placing it in the freezer as the extreme temperature can damage the texture and consistency of the cream.

2. Stir it: After the cream has cooled down, give it a gentle stir using a clean utensil. This can help redistribute the melted components and promote even re-solidification.

3. Avoid additional heat: Ensure that the cream stays at a cool temperature after it has solidified again. Store it in a cool, dry place away from direct sunlight or any sources of heat.

4. Test the texture: Once the cream has solidified, check its texture and consistency. It may not return to its original form completely, but if it is still usable and doesn’t feel gritty or separated, you can continue using it.

It’s worth noting that melting and re-solidifying could potentially affect the potency and efficacy of the cream. If you notice any unusual changes in colour, smell, or texture, it’s recommended to discontinue use and seek a replacement if needed.

To prevent creams from melting in the future, store them in a cool area, away from direct sunlight and high temperatures. Avoid leaving them in hot cars or near heat sources.

You can contact us easily by email us at filling out our contact us form or messaging us on facebook or Instagram.

Absolutely! We prioritise the safety and well-being of pets. Our homemade dog products are made with high-quality, pet-friendly ingredients and undergo rigorous testing to ensure their safety.

Our products are thoughtfully designed to cater to dogs of all ages and sizes. Whether you have a small puppy or a large senior dog, we have options that cater to different breeds and life stages.

To maintain freshness and quality, we recommend storing our products in a cool, dry place. Many of our treats have a shelf life of several months, but please refer to the packaging for specific storage instructions.

To perform a patch test, apply a small amount of the product to a small area of your dog’s skin, such as the inside of their leg or behind their ear. Observe the area for any signs of redness, irritation, or itching for at least 24 hours. If there is no negative reaction, you can proceed with using the product as directed.

Follow the instructions for patch testing provided on the product packaging. Typically, you should apply a small amount of the product to clean, intact skin and monitor the area for at least 24 hours. If any signs of irritation or allergic reaction occur, discontinue use immediately.

All orders will be sent via Evri. As each product is handmade, your order will be sent out 1 working days after purchase. Evri should send you updates along the way, but if you have any issues don’t hesitate to get in touch.

We love hearing about exciting product ideas! Please contact us via the contact form and we will submit this to the Product Development team!

We are always on the lookout for doggie influencers! Please send us all your details in our contact form or message us on Facebook or Instagram!

Currently, we ship only within the UK. However, we are continually exploring options to expand our shipping capabilities to other countries in the future.

We source our ingredients from trusted suppliers in the UK. We prioritise using locally sourced, organic, and natural ingredients whenever possible. This allows us to support local farmers and ensure the best quality for our products.

Yes, we are committed to sustainability. We consider the environmental impact of our packaging materials and strive to use eco-friendly options whenever possible. We also prioritise sourcing ingredients from suppliers who adhere to sustainable farming practices.

Patch testing is crucial to ensure that your dog doesn’t have any adverse reactions or allergies to the specific ingredients in our products. By conducting a patch test, you can identify any potential sensitivities and determine if the product is suitable for your pet.

It is recommended to patch test one product at a time to accurately assess each product’s effect on your dog’s skin. Testing multiple products simultaneously may make it challenging to identify which product is causing a reaction, if any.

If your dog shows any signs of redness, irritation, swelling, or itching during the patch test, discontinue use of the product immediately. Rinse the area with water and consult your veterinarian if necessary. It’s always better to be safe and find an alternative product that is better suited for your pet’s needs.

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