No, we do not test any of our products on animals. We are committed to providing cruelty-free options for our customers. Simply Canine values the well-being and ethical treatment of animals, and we ensure that our products are developed and produced without any animal testing.

As we only use organic materials when creating your products with no preservatives, your products may melt if not stored in a cool place but don’t worry, we’re here to help and if your product has melted, there are a few steps you can take to potentially salvage it:

1. Cool it down: Place the melted cream in the refrigerator and let it cool for a few hours. This can help solidify the cream back to its original state. Avoid placing it in the freezer as the extreme temperature can damage the texture and consistency of the cream.

2. Stir it: After the cream has cooled down, give it a gentle stir using a clean utensil. This can help redistribute the melted components and promote even re-solidification.

3. Avoid additional heat: Ensure that the cream stays at a cool temperature after it has solidified again. Store it in a cool, dry place away from direct sunlight or any sources of heat.

4. Test the texture: Once the cream has solidified, check its texture and consistency. It may not return to its original form completely, but if it is still usable and doesn’t feel gritty or separated, you can continue using it.

It’s worth noting that melting and re-solidifying could potentially affect the potency and efficacy of the cream. If you notice any unusual changes in colour, smell, or texture, it’s recommended to discontinue use and seek a replacement if needed.

To prevent creams from melting in the future, store them in a cool area, away from direct sunlight and high temperatures. Avoid leaving them in hot cars or near heat sources.

You can contact us easily by email us at info@simplycanine.store filling out our contact us form or messaging us on facebook or Instagram.

Absolutely! We prioritise the safety and well-being of pets. Our homemade dog products are made with high-quality, pet-friendly ingredients and undergo rigorous testing to ensure their safety.

Our products are thoughtfully designed to cater to dogs of all ages and sizes. Whether you have a small puppy or a large senior dog, we have options that cater to different breeds and life stages.

To maintain freshness and quality, we recommend storing our products in a cool, dry place. Many of our treats have a shelf life of several months, but please refer to the packaging for specific storage instructions.

To perform a patch test, apply a small amount of the product to a small area of your dog’s skin, such as the inside of their leg or behind their ear. Observe the area for any signs of redness, irritation, or itching for at least 24 hours. If there is no negative reaction, you can proceed with using the product as directed.

Follow the instructions for patch testing provided on the product packaging. Typically, you should apply a small amount of the product to clean, intact skin and monitor the area for at least 24 hours. If any signs of irritation or allergic reaction occur, discontinue use immediately.