Delivery Policy For Simply Canine

At Simply Canine, we understand the importance of timely and reliable delivery to ensure the satisfaction of our valued customers. We have developed a
comprehensive delivery policy to ensure a seamless and efficient experience for you and your furry friends.

1. Delivery Locations:

We offer delivery services within a specified radius of our store location. Please provide the delivery address while placing your order to check if it falls within our delivery zone.

2. Shipping Methods:

We primarily use reputable shipping partners to deliver your orders, ensuring safe and prompt delivery. Depending on the size, weight, and nature of the
product being shipped, we may vary the employed shipping method. We reserve the right to choose the appropriate shipping method for each order.

3. Delivery Time:

We strive to process and dispatch all orders within 1-2 business days, subject to product availability. However, please note that during peak seasons or due to
unforeseen circumstances, there might be slight delays in delivery. We appreciate your patience and understanding in such situations.

4. Delivery Charges:

At the time of order placement, we will clearly communicate the delivery charges. Shipping fees may vary based on the size, weight, and distance of the
delivery address. Any additional taxes or customs charges that may apply will be the responsibility of the customer.

5. Tracking Orders:

Once we dispatch your package, we will provide you with order tracking details, including a unique tracking number. This will allow you to monitor the progress and estimated delivery time of your order. If you face any issues regarding tracking or delivery, please contact our customer support team for assistance.

6. Delivery Attempts:

Our shipping partners will attempt delivery to the provided address as per their schedule. If you’re unavailable at the time of delivery, they may retry delivery on a subsequent day. Please ensure that someone is available to accept the package or provide an alternative delivery address if necessary.

7. Damaged Or Incorrect Orders:

Immediately within 48 hours of delivery. We will promptly resolve the issue by providing a replacement or issuing a refund, depending on the circumstances
and availability of the product.

8. Delays And Losses:

While we strive to ensure timely delivery, sometimes unforeseen circumstances may cause delays or losses during transit. In such cases, we will work closely
with our shipping partners to identify the issue and resolve it as soon as possible. We will keep you updated on the progress until we resolve the matter.

9. International Shipping:

At present, Simply Canine does not offer international shipping. We only cater to customers within the specified delivery radius within our country.
We understand the importance of your trust and satisfaction as our valued customer. If you have any further questions or queries regarding our delivery policy, please do not hesitate to contact our support team.
This delivery policy was last updated on 15/12/23.
We Provide First Class Customer Service

For You And Your Canine!

We pride ourselves on exceptional customer service. Our knowledgeable team is always available to address any queries or concerns you may have, ensuring you have a seamless and enjoyable shopping experience.


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