Delivery Policy - Simply Canine

Delivery Policy For Simply Canine

At Simply Canine, we understand the importance of timely and reliable delivery to ensure the satisfaction of our valued customers. We have developed a

comprehensive delivery policy to ensure a seamless and efficient experience for you and your furry friends.

1. Delivery Locations:

We offer delivery services within a specified radius of our store location. Please provide the delivery address while placing your order to check if it falls within our delivery zone.

2. Shipping Methods:

We primarily use reputable shipping partners to deliver your orders, ensuring safe and prompt delivery. Depending on the size, weight, and nature of the

product being shipped, we may vary the employed shipping method. We reserve the right to choose the appropriate shipping method for each order.

3. Delivery Time:

We strive to process and dispatch all orders within 1-2 business days, subject to product availability. However, please note that during peak seasons or due to

unforeseen circumstances, there might be slight delays in delivery. We appreciate your patience and understanding in such situations.

4. Delivery Charges:

At the time of order placement, we will clearly communicate the delivery charges. Shipping fees may vary based on the size, weight, and distance of the

delivery address. Any additional taxes or customs charges that may apply will be the responsibility of the customer.

5. Tracking Orders:

Once we dispatch your package, we will provide you with order tracking details, including a unique tracking number. This will allow you to monitor the progress and estimated delivery time of your order. If you face any issues regarding tracking or delivery, please contact our customer support team for assistance.

6. Delivery Attempts:

Our shipping partners will attempt delivery to the provided address as per their schedule. If you’re unavailable at the time of delivery, they may retry delivery on a subsequent day. Please ensure that someone is available to accept the package or provide an alternative delivery address if necessary.

7. Damaged Or Incorrect Orders:

Immediately within 48 hours of delivery. We will promptly resolve the issue by providing a replacement or issuing a refund, depending on the circumstances

and availability of the product.

8. Delays And Losses:

While we strive to ensure timely delivery, sometimes unforeseen circumstances may cause delays or losses during transit. In such cases, we will work closely

with our shipping partners to identify the issue and resolve it as soon as possible. We will keep you updated on the progress until we resolve the matter.

9. International Shipping:

At present, Simply Canine does not offer international shipping. We only cater to customers within the specified delivery radius within our country.

We understand the importance of your trust and satisfaction as our valued customer. If you have any further questions or queries regarding our delivery policy, please do not hesitate to contact our support team.

This delivery policy was last updated on 15/12/23.

We Provide First Class Customer Service

For You And Your Canine!

We pride ourselves on exceptional customer service. Our knowledgeable team is always available to address any queries or concerns you may have, ensuring you have a seamless and enjoyable shopping experience.

Testimonials

 5/5

I have used the skin salve on all of my dogs and loved the results. I also have horses, and when one had an awful horse fly bite on his back, which he rubbed raw, I tried all my usual treatments but the wound just kept getting bigger due to him itching (you can't put a plaster/dressing on a horse) i had nothing to lose so tried the skin salve. I already knew it was good but was really impressed when within four days the skin was healing beautifully and the hair was beginning to regrow. Please check out the pictures below. I will definitely be keeping a pot at the stables as well as at home from now on. Cheers Simply Canine.

I brought simply canine for our Frenchy that we rescued. She had really bad dry skin and nose. She also had sores from wearing a harness that was too small for her.. I brought the soap, nose, paw balms and skin salve! After using all the products for two weeks her skin and coat is fantastic, I get compliments on how silk and shiny she looks and feels.. the soap is soo moisturising and leaves her smelling good for ages which I was surprised with due to it being all natural ingredients. Her nose and paws have no dryness to them and the skin salve is magic, within days her sores was healed. The products are good value for the money and will last for ages. I couldn’t recommend these products enough and will be buying again. Bonus is that it’s supporting a family ran small business.

Paw butter- After looking for something for a while to help protect his sensitive paws, I’m soooo glad to have stumbled across this. The natural products assured me that there wasn’t any nasties inside the product, he seems to love it, and I’ve never felt more confident over keeping an eye on his paws when the heat rose the other week. His paws have never felt more moisturised and I’ve never felt better! He loves it and I have to agree! Nose balm - After a slight hiccup with storing it, I contacted customer services and they were great! Told me how to properly store it, advised me on how it should be properly applied when it’s not melted (my bad put it near the hottest spot in my house). But the product itself is absolutely amazing! Having a French bulldog, I’m always worried over his nose being too dry and stressing it’ll start to crack. Since using this product for around a month, you can visibly see the difference! It’s so much softer and more moisturised, he must be feeling better over it. Thankfully the ingredients are safe to be consumed as I don’t think there would be a way to apply it without him trying to lick it 😂 Even better, it doesn’t feel greasy like some of the other nose butters I’ve tried! Would DEFINITELY recommend!